SHIPPING POLICY

ORDER PROCESSING

PLEASE ALLOW 1 - 2 WORKING DAYS TO PROCESS YOUR ORDER OR RESPOND TO AN INQUIRY. YOU WILL RECEIVE AN EMAIL CONFIRMATION WHEN YOUR ORDER IS PROCESSED.

PLEASE NOTE, ITEMS LABELLED AS ‘MADE-TO-ORDER’ WILL TAKE 7-14 DAYS TO BE PRODUCED BEFORE SHIPPING. THIS DURATION CAN ALTERNATE DEPENDING ON DEMAND OF OUR CUSTOMERS & YOU WILL BE PROVIDED WITH INFORMATION ABOUT PRODUCTION PERIOD.

Delivery

WHEN THE ORDER IS SHIPPED YOU WILL RECEIVE AN EMAIL WITH REAL-TIME TRACKING INFORMATION. FREE WORLDWIDE SHIPPING CURRENTLY APPLIES TO ALL ORDERS. THE ESTIMATE SHIPPING TIME IS 3 - 7 DAYS ACROSS RUSSIA, 10 - 16 DAYS ACROSS EUROPE & UK AND 14-21 DAYS FOR THE REST OF THE WORLD. PLEASE BE AWARE, THESE ARE ESTIMATED PERIODS OF TIME AND SHIPPING MAY BE FASTER OR EXCEPTIONALLY TAKE LONGER DEPENDING ON LOCATION.

Import duties and taxes

YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES (INCLUDING VAT), WHICH ARE INCURRED ONCE A SHIPMENT REACHES YOUR DESTINATION COUNTRY. ANA SELIVANOVA IS NOT RESPONSIBLE FOR THESE CHARGES IF THEY ARE APPLIED AND ARE YOUR RESPONSIBILITY AS THE CUSTOMER.

Returns

WE REGRET TO INFORM THAT REFUNDS ARE NOT CURRENTLY AVAILABLE FOR READY-TO WEAR AND UPCYCLING STUDIO PRODUCTS THAT HAVE BEEN PURCHASED THROUGH OUR WEBSITE.

PLEASE CAREFULLY REVIEW YOUR ORDER UPON RECEIVING IT AND DO CONTACT US IMMEDIATELY IF ANY ITEMS ARE DEFECTIVE OR DAMAGED. IN THIS CASE, WE WILL EVALUATE THE ISSUE AND TRY TO MAKE IT RIGHT.

IF YOU HAVE ANY FURTHER QUESTIONS OR CONCERNS REGARDING THE SHIPPING POLICY, PLEASE FEEL FREE TO CONTACT ANASELIVANOVA.STUDIO@GMAIL.COM

DAMAGES AND ISSUES